To find your ideal fit, please refer to our Size Chart, which includes detailed measurements in centimeters and inches, along with UK and US size references.
We recommend using a soft measuring tape and carefully matching your measurements before placing an order.
For the most accurate fit, please measure:
Bust: Around the fullest part of your chest
Waist: Around the narrowest part of your waist
Hips: Around the fullest part of your hips
Keep the tape snug but not tight, and ensure it remains parallel to the floor.
Our Size Chart includes a size conversion guide to help you match common sizing (such as S, M, L or numeric sizes) to Chicnex measurements, ensuring a comfortable and accurate fit.
Because bra sizing can vary by region, we provide a Bra Size Conversion Chart to help convert UK, US, EU, and AU sizes.
If you are between cup sizes, we generally recommend selecting the larger size for comfort.
If your measurements fall between two sizes:
Bras and tops: Choose the larger size
Briefs and bottoms: Choose the smaller size for a closer fit
If you are unsure, our customer support team is happy to assist.
Yes. For hygiene and safety reasons, the following items are non-returnable:
Panties and thongs
Bodysuits and teddies
Hosiery and stockings
Accessories (such as pasties or masks)
Clearance or final sale items
Adult toys and pleasure products (unless faulty or incorrect)
Please review our Returns & Exchanges Policy for full details.
Due to hygiene standards, adult toys and pleasure products are final sale unless:
The item arrives damaged or defective
The wrong item was received
Items must be unused, unopened, and sealed to qualify for review. Photo evidence is required for all claims.
To request a return or exchange, please email support@chicnex.com with:
Your order number
The reason for the return or exchange
Photos (if the item is damaged or incorrect)
Once approved, we will provide return instructions.
Return shipping is covered by Chicnex only if the item is faulty or incorrect.
Our team is here to help with sizing, orders, shipping, and general inquiries.
Email: support@chicnex.com
Live Chat: Available on our website during business hours
We aim to respond to all inquiries within 24 hours.