Welcome to Chicnex.com, your trusted destination for premium plus-size lingerie, sleepwear, and intimate apparel. To ensure a smooth and worry-free shopping experience, please review our Shipping & Returns Policy below.

Shipping Policy

Order Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • If an item is unavailable or delayed, we will contact you with the option to wait, exchange, or receive a refund.

Shipping Rates & Delivery Times

Region

Shipping Cost

Estimated Delivery

Europe (EU & Non-EU)

FREE

5–11 business days

United Kingdom

FREE

5–11 business days

United States / Canada

FREE

7–15 business days

Australia / New Zealand

€8.99

10–20 business days

Rest of World

Calculated at checkout

10–25 business days
  • No customs or handling fees apply for Europe, UK, USA, or Canada.
  • Orders with multiple items may be shipped separately to ensure faster delivery.

Tracking Information

  • A tracking number will be emailed once your order has been dispatched.
  • Tracking updates may take 1–5 days to appear, depending on the carrier.
  • If delivery fails due to an incorrect or incomplete address, the customer may be responsible for re-shipping fees.

 

Returns & Exchanges Policy

We understand that fit and comfort are essential. While we maintain strict hygiene standards, we accept limited returns under specific conditions.

Eligible for Return or Exchange (within 14 days of delivery)

  • Item must be unused, unwashed, unworn, and returned with all hygiene seals, tags, and packaging intact.
  • Item arrived damaged, faulty, or incorrect.
  • Wrong size received due to a fulfillment error.
  • Photo evidence is required for damaged or incorrect items.

Non-Returnable Items (for hygiene reasons)

  • Panties / Thongs
  • Bodysuits / Teddies
  • Hosiery / Stockings
  • Accessories (such as pasties or masks)
  • Clearance / Final Sale items

How to Request a Return

Email support@chicnex.com with:

  • Order number
  • Reason for return
  • Photos (if damaged or incorrect)

Once approved, we will provide return shipping instructions.

  • Return shipping costs are covered by Chicnex only if the item was damaged or incorrect.
  • Otherwise, the customer is responsible.