Effective Date: July 2025
Company: This website is operated by Converso (Company Registration No: 768862)
Operating Brand: Chicnex
Welcome to Chicnex. By accessing our website and purchasing products from us, you agree to be bound by the following Terms of Service. These terms define your rights and responsibilities and govern your use of the Chicnex website, services, and products.
Please read these Terms carefully. If you do not agree with any part of these Terms, you should not use our website or services. For questions or concerns, contact us at support@chicnex.com.
By using the Chicnex website, you confirm that you accept these Terms of Service and agree to comply with them. These Terms apply to all users, customers, and visitors regardless of location.
Our Privacy Policy, Cookie Policy, Shipping Policy, and Returns Policy form part of these Terms and govern how we collect and use personal data.
To use our services, you must:
Be at least 18 years of age, or the legal age of majority in your jurisdiction
Provide accurate, truthful, and complete information
Use the website in compliance with applicable local, national, and international laws
Chicnex offers premium underwear, lingerie, sleepwear, intimate apparel, accessories, and adult pleasure products.
We make every effort to ensure that product descriptions, pricing, and images are accurate. However, slight variations may occur due to manufacturing updates, lighting, or display differences. We reserve the right to modify, replace, or discontinue products at any time without prior notice.
Due to the intimate nature of adult toys and pleasure products:
All adult toy purchases are subject to strict hygiene and safety standards
These items are final sale unless they arrive damaged, defective, or incorrect
Opened, used, or unsealed items cannot be returned or exchanged
By purchasing adult toys from Chicnex, you confirm that you are 18 years or older and legally permitted to purchase such products in your jurisdiction. You are responsible for reviewing product descriptions carefully before purchase.
All prices are displayed in EUR or USD, depending on your location, and may change without notice.
Payments are securely processed via Shopify Payments and approved third-party payment providers. By placing an order, you authorize Chicnex to charge your selected payment method for the total order amount, including applicable taxes and shipping fees.
We aim to process orders efficiently and reliably.
Orders are processed within 1 business day, excluding weekends and public holidays
A shipping confirmation and tracking number will be sent once dispatched
Ireland & EU: 5–10 business days
USA: 5–12 business days
Delivery times may vary due to customs, carrier delays, holidays, or stock availability. In such cases, we will notify you promptly.
While we strive to maintain accurate inventory, items may occasionally be unavailable. If this occurs, you will be contacted and offered the option to:
Wait for restock
Receive a partial shipment
Receive a full refund for the unavailable item
Returns and exchanges are accepted within 14 days of delivery, subject to hygiene and safety rules outlined in our Returns Policy.
Certain items—including underwear, intimate apparel, and adult toys—may be non-returnable for hygiene reasons.
Customers are responsible for reviewing the applicable regional return policies before initiating a return.
All content on the Chicnex website—including text, images, logos, graphics, videos, and software—is the intellectual property of Chicnex or its licensors and is protected by international copyright laws.
You may not copy, reproduce, modify, distribute, or exploit any content without prior written consent.
If you create an account with Chicnex, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorized access or use of your account.
To the maximum extent permitted by law, Chicnex shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the product(s) in question.
EU & Ireland customers: Governed by the laws of Ireland and applicable EU regulations
USA customers: Governed by the laws of the United States, specifically the State of California
We encourage customers to contact us directly to resolve disputes.
EU customers may seek alternative dispute resolution through consumer protection bodies.
USA customers may be subject to binding arbitration where applicable.
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated Effective Date. Continued use of the website constitutes acceptance of the revised terms.
For questions regarding these Terms of Service, contact:
Chicnex
📧 Email: support@chicnex.com
📍 Address: 4 Liscorrie Court, Drogheda, Ireland